Shipping & Returns

Shipping Policy

Where do we ship?

We currently deliver across India.

If you're ordering from a remote location, delivery might take a little longer — but we promise it'll be worth the wait.

Delivery Timelines:

We always aim to deliver your drinks within 2-5 working days. Sometimes, unexpected delays may occur — thank you for your understanding.

Order Tracking:

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.

Delivery Partners:

We work with trusted logistics partners to ensure your order arrives safely and on time.

Order Issues:

If your order is delayed, damaged, or missing, please contact us at [support@drinkanothr.com] within 48 hours of the expected delivery date.

We’ll get it sorted as quickly as possible.

Returns, Replacements & Refunds Policy

Can I return my order?

Since ANOTHR is a consumable product, we are unable to accept returns for reasons like change of mind, taste preferences, or incorrect orders placed by customers.

However, if something went wrong on our end, we’ll make it right.

Eligible for Replacement/Refund if:

  • You received the wrong product
  • Your order arrived damaged
  • The product was expired or compromised on arrival

How to raise a request:

  • Email us at [support@drinkanothr.com] within 48 hours of receiving your order.
  • Please include your Order ID, a brief description of the issue, and at least two clear photos of the product/package.

Resolution:

After reviewing your case, we will either:

  • Send you a replacement, or
  • Issue a refund to your original payment method within 7–10 business days.

Important:

  • Refunds or replacements are only applicable for issues reported within 48 hours of delivery.
  • Products must be unused and in their original packaging.
  • We reserve the right to reject claims that do not meet the eligibility criteria.

Order Cancellations:

  • You can cancel your order if it has not yet been processed.
  • Once dispatched, orders cannot be canceled.

TL;DR

  • We deliver all across India.
  • No general returns (we’re consumables!).
  • Wrong, damaged, or expired order? We’ll fix it.
  • Please contact us within 48 hours if needed.